Vacant job

Are you a student, retiree, or self-employed looking for a part-time job? Are you driven by helping and guiding others? Are you also used to working with the phone as your primary tool and thrive in a goal-oriented environment? Then the role of Debt Collection Officer at Intrum could be your next challenge!

About the position

This is a part-time consulting assignment. You will be employed by Bravura and work as a consultant at Intrum. A requirement for the position is that you can work at least 10 hours a week and be available to work full-time during the summer. You also need to be available for full-time training during the first three weeks from the start date in April.

About the company

Intrum is a well-known credit management company. Their mission is to create a healthy economy in society. They operate across Europe with around 8000 employees in 27 countries. The company has several locations in the Nordics and Sweden. In Sweden, there are about 450 employees, with around 200 at the office in Gothenburg. Intrum's workplace consists of a familial and goal-oriented atmosphere. We are now looking for someone who wants to be part of their Front Office department. In Gothenburg, they are located in newly renovated stylish premises, centrally located with good connections.

Job Responsibilities

As a Debt Collection Officer, you sit at the heart of the operation and have the important task of helping people achieve a healthy economy with the aim of becoming debt-free. The focus of this role is on receiving incoming and outgoing calls from end customers, primarily via phone but also via email. It can sometimes be a challenging task and places high demands on your ability to meet people in a respectful and empathetic manner. You will be offered basic training in debt collection to learn how cases should be handled, and you will also learn the company's working methods and systems. You will work alongside others in the same role as you, who value collaboration, having fun, and developing together. • Handle incoming and outgoing calls to customers. • Help customers achieve a healthy economy through high service and humility.

Education, Experience, and Personal Qualities

• Other main employment of at least 50%, and at least 1 year left of studies • Previous experience in service, sales, or healthcare is advantageous • Good system and computer skills • Fluent in Swedish in both speech and writing, as well as basic knowledge of English • Other language skills are advantageous We are looking for you who are a social chameleon and driven by helping people. You love challenges and are service-oriented, while also having a strong backbone and can remain calm in situations with upset customers. If you have worked in service and know exactly how to make customers feel safe and willing to open up, that is definitely a plus. You think it is important to have fun at work and value a great sense of community with a strong competitive spirit.

Other Information

Start: Beginning of April Location: Johan Willins gata 6, Gothenburg Salary: Market-based hourly wage

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you are shortlisted for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing info@bravura.se or calling 010-171 47 10, and we will assist you. Please specify which position it concerns. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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